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At Arlenesenior Shoes, we understand that timely and reliable delivery is crucial to providing an exceptional shopping experience. Our delivery and exchange policies are designed to ensure that you receive your purchases in a timely manner and have the flexibility to make exchanges if needed.

Delivery Policy

Shipping Options and Times

We offer a variety of shipping options to meet your needs. Standard shipping typically takes 5-7 business days, while expedited shipping options are available for faster delivery. Please note that delivery times may vary depending on your location and the availability of the items ordered. You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Costs

Shipping costs are calculated based on the weight and destination of your order. We strive to keep shipping costs as low as possible while ensuring that your items are delivered safely and promptly. During the checkout process, you will have the opportunity to select your preferred shipping method and view the associated costs.

International Shipping

We are pleased to offer international shipping to many countries. Please note that international shipping times may vary, and additional customs fees or import taxes may apply. These charges are the responsibility of the recipient and are not included in the shipping costs. We recommend checking with your local customs office for more information on potential fees.

Exchange Policy

Eligibility for Exchanges

We want you to be completely satisfied with your purchase from Arlenesenior Shoes. If you are not happy with your item for any reason, you may request an exchange within 30 days of receiving your order. To be eligible for an exchange, the item must be in its original condition, unworn, and with all tags and packaging intact.

How to Request an Exchange

To request an exchange, please contact our customer service team at assistance@arlenesenior.com with your order number and details of the item you wish to exchange. Our team will provide you with instructions on how to return the item and initiate the exchange process.

Processing Exchanges

Once we receive your returned item, we will inspect it to ensure it meets our exchange criteria. If approved, we will process the exchange and ship the new item to you. You will receive a confirmation email with tracking information once your exchange has been processed. Please note that the customer is responsible for the shipping costs associated with returning the item for exchange.

Exceptions and Limitations

Certain items, such as final sale products and customized orders, may not be eligible for exchange. Additionally, exchanges are subject to availability. If the item you wish to exchange is out of stock, we will notify you and offer alternative options, including store credit or a refund.

At Arlenesenior Shoes, we strive to make your shopping experience as enjoyable and convenient as possible. If you have any questions or need assistance with our delivery and exchange policies, please do not hesitate to contact us at assistance@arlenesenior.com. We are here to help and ensure that you are satisfied with your purchase.